Refund Policy

Refund Eligibility

At Quentivara, we understand that sometimes our budget planning services might not meet your expectations. We offer refunds under specific circumstances to ensure fair treatment for all our users.

Refunds are available for subscription fees, one-time payments for premium tools, and educational program enrollments. However, we cannot process refunds for services already consumed, such as completed one-on-one consultation sessions or downloaded learning materials.

If you've experienced technical issues that prevented you from accessing our services, we'll work with you to resolve the problem first. Should we be unable to fix the issue within 72 hours, you'll qualify for a full refund regardless of usage.

Refund Process

Getting your refund is straightforward. We've designed our process to be as simple as possible while ensuring we can process your request quickly and securely.

1. 1
   Contact our support team at [email protected] with your refund request. Include your account email and reason for the refund.
2. 2
   We'll review your request within 2 business days and confirm your eligibility based on our policy terms.
3. 3
   Once approved, we'll process the refund to your original payment method and send you a confirmation email.
4. 4
   Your refund will appear in your account according to your bank's processing timeframe.

We might ask for additional information to verify your identity and prevent fraudulent requests. This helps us protect all our users while ensuring legitimate refunds are processed quickly.

Processing Times

Refund processing times vary depending on your payment method and financial institution. Here's what you can expect:

These timeframes begin after we've approved and initiated your refund. International transactions might take slightly longer due to additional banking processes. We'll always send you a confirmation email once we've submitted the refund to your payment provider.

Special Circumstances

We recognize that unique situations sometimes require special consideration. Here's how we handle different scenarios that might affect your refund request.

For annual subscriptions, we offer prorated refunds for the unused portion if you cancel within the first 30 days. After this period, refunds are evaluated case-by-case, particularly if you're experiencing financial hardship or medical issues.

Group or corporate accounts have different terms. The account administrator must request refunds for their entire team, and we'll work directly with them to determine the appropriate refund amount based on actual usage across all team members.

Students enrolled in our learning programs can receive partial refunds if they withdraw before completing 25% of the course content. Once you've progressed beyond this point, we'll offer credit toward future courses instead of cash refunds.

Non-Refundable Items

While we strive to be flexible, certain items cannot be refunded due to their nature or our agreements with third-party providers.

Downloaded content, including PDF guides, spreadsheet templates, and recorded webinars, cannot be refunded once accessed. Similarly, one-on-one consultation sessions are non-refundable after they've been conducted, though we can reschedule if needed.

Third-party integrations and partnerships sometimes have their own refund policies that we must honor. When you purchase services that involve external providers, we'll clearly indicate which refund terms apply before you complete your purchase.

Promotional pricing and discounted offers are final sale items. This includes flash sales, referral bonuses, and special partnership rates. The discounted price already reflects the non-refundable nature of these deals.

Dispute Resolution

If you're not satisfied with our refund decision, we have a fair appeals process. Most disagreements stem from misunderstandings that we can resolve through direct communication.

Start by responding to our refund decision email with additional information or clarification about your situation. Our customer success team will review your case again within 3 business days and provide a detailed explanation of their decision.

For escalated disputes, you can request a review by our management team. This process typically takes 5-7 business days and involves a thorough examination of your account history, usage patterns, and specific circumstances.